Nicolaj SiggelkowDavid M Knott Professor
Mastering Innovation on SiriusXM 132Business Radio Powered by the Wharton School
Wharton’s Business Radio on SiriusXM 132 broadcasts business and management knowledge for career success.Professor Siggelkow co-hosts a weekly show, Mastering Innovation.
About Mastering Innovation
How do established organizations foster the kind of innovation that keeps them going strong year after year? This weekly show offers proven techniques for success across a broad range of industries. The hosts draw on the Mack Institute’s diverse global network of academics and practitioners to cover a broad set of topics, like identifying innovation opportunities and developing strategies for innovation.
Mastering Innovation airs live every Thursday at 4:00 p.m. ET. Listen online or subscribe wherever you get your podcasts.
Mack Institute Co-directors Nicolaj Siggelkow and Christian Terwiesch offer a path to strengthening long-term buyer loyalty, from customer engagement to cost-effective delivery.
Khartoon Weiss, Spotify’s global head of verticals, shares how user behavior on the streaming platform informs the way brand partners target listeners.
Etsy CFO Rachel Glaser tells how, with nearly 60 million items to browse, the e-commerce company is aiming to show shoppers the results that best match them.
David Zhou, Head of Product for Autonomous Driving at Baidu USA, discusses the technological challenges yet to be resolved before driverless cars become mainstream.
Marco Zappacosta, co-founder and CEO of Thumbtack, explains his solution to the fragmentation of the gig economy, effectively linking customers with suitable service providers.
Robert Sears, former CEO of a BBVA subsidiary, discussed how banks can streamline organizational functions and become more customer-centric.
John Krakauer, co-founder of Neuro Motor Innovations, describes how his company is testing specially designed video games to help stroke patients recover more fully.
Joel Marcus, Executive Chairman and Founder of Alexandria Real Estate Equities, and Dr. Liz O’Day, CEO and Founder of Olaris Therapeutics, explain how firms can push beyond traditional frameworks to deliver new solutions in their respective fields.
Reshma Saujani, Founder & CEO of Girls Who Code explains why teaching girls to be brave, not perfect, can help women make strides in fields where they’re underrepresented.
Jennifer Dulski, Head of Groups and Community at Facebook discusses why managers must listen to both customers and employees to build connections and encourage change.
Miguel Quiroga, CEO of Visible, the all-digital wireless carrier created by Verizon, discusses the shift toward subscription models and startup mentalities designed to eliminate friction for customers in this space.
Wharton professor Kevin Werbach, author of The Blockchain and the New Architecture of Trust, discusses the growing need for legal sophistication regarding data privacy and how blockchain is poised to play a role.
Charles Best, Founder and CEO of DonorsChoose.org, describes the research-based strategies the nonprofit uses to encourage donations to millions of classrooms across the country.
Ravi Rishy-Maharaj, Founder and CEO of GigSky, discusses how his company has set out to smooth connectivity hassles for international travelers using eSIM technologies.
Mack Institute Senior Fellow Scott Snyder explains the technological potential of 5G, as well as the challenges facing firms who decide to assertively take the lead.
Nancy Lublin, Founder and CEO of Crisis Text Line, discusses the use of artificial intelligence to help triage millions of texts, the platform’s integration into popular chat services, and their extensive team of devoted volunteers across the country.
Bridget Best, COO of Sweeten, discusses how the service works to connect general contractors with clients and oversee a smooth renovation experience for both parties.
Jasmine Crowe, Founder and CEO of Goodr, shares how the food waste management company creates win-win situations for businesses, nonprofits, and the hungry.
Shlomy Kattan, Executive Director of the Adult Literacy XPrize Competition, shares about the development of the XPrize foundation since its inception in 1994 and how the competition he oversees is working to make reading more accessible to everyone.
Stephanie Linnartz, Global Chief Commercial Officer at Marriott, discusses the varieties of ways that her company is innovating, such as making forays into the sharing economy.
Danny Lange, VP of Artificial Intelligence and Machine Learning at Unity Technologies, discusses how new technologies combined with gaming have kicked the pace of machine learning into high gear.
Gina Bianchini, CEO and Founder of Mighty Networks, discusses how her company aims to offer an alternative to the social media giants by creating localized, niche networks that create strong relationships between communities and local businesses.
Jack Markwalter, CEO of CIBC private wealth management in the U.S., explains why customer relationships still reign supreme even as technology is rapidly changing the industry.
Tim Davis, President of The UPS Store, discusses how the subsidiary combines brick-and-mortar with e-commerce strategies to adapt to the changing retail landscape.
Jenna Behrer, Senior Director and Head of Innovation at Heineken USA, discusses how the company is translating strategies from Europe to the very different U.S. beverage market.
Doug Straton, Chief Digital Commerce Officer at Hershey, explains why even a chocolate maker needs a robust digital strategy to connect with today’s customers.
Artificial intelligence expert Angela Zutavern explores machine learning’s potential to enhance innovation efforts by complementing our uniquely human powers of creativity.
Steve Goldbach, Chief Strategy Officer at Deloitte and author of “Detonate” advised how to break away from organizational inertia to innovate with the times.
Charity Hardwick, President of Soundcast, shared how to survive as a small company and defend a specialized niche in the highly competitive audio industry.
Carter Cleveland, CEO & Founder of Artsy, explains how his company streamlines the search for new art by aggregating historical and contemporary works onto one platform.
Trey Lauderdale, CEO and Founder of clinical communications platform Voalte, shared how the smartphone is finally finding a place in the healthcare industry.
Bob Conlin, President & CEO of NAVEX Global, talked about the strategic benefits of embracing a company-wide culture of ethics.
Allen Adamson, author of “Shift Ahead,” shares how to create a powerful brand to stay relevant to consumers whose attention is continually divided.
Sheila Talton, President & CEO of Gray Matter Analytics, explains how to address inefficiencies that drive up costs in the U.S. healthcare system.
The most fundamental discoveries often occur when an experiment doesn’t turn out as planned. Authors Lawton R. Burns, Mark Pauly, and Philip Rea discuss the element of serendipity in the life sciences.
Melissa Schilling, Professor at NYU Stern, discusses what we can learn from famously eccentric thinkers about encouraging innovation within organizations.
Mike Gerber of FS Investments discusses how listening to the market is a critical source of innovation for firms in the finance sector.
Erica Volini, U.S. Human Capital Leader at Deloitte, discusses the organizational pressures digital technologies are putting on firms across sectors.
Ellen Chang, co-founder of LightSpeed Innovations, discusses how entrepreneurs with an appetite for risk are redefining innovation in aerospace.
Arik Anderson, CEO of Adherium, explains how better quality of life and better healthcare economics go hand in hand.
Venky Shankar (Texas A&M University) discusses the challenges of retail in an era when customers expect a seamless 360-degree experience.
Michael Lee and Henry Zhou of Cellview Sciences share how they balanced their team’s expertise in business and science to win Penn’s 2018 Y-Prize Competition.
Carl Schramm of Syracuse University and the Kauffman Foundation discusses what organizations can do to keep their entrepreneurial employees around.
The global technology sector is constantly changing as new players enter the industry and legacy ones adapt. We asked Sid Kumar how CA Technologies, a global enterprise software company, has navigated digital transformation over the past 40 years.
The financial services industry is increasingly seeing new technologies arise, from mobile banking to Bitcoin and blockchain technology. On the debut episode of Mastering Innovation, we asked Ryan Miller to share how Wells Fargo fosters a culture of innovation to keep up with these changes.